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4x Customer Retention with Call Automation and Digital Deflection

Are you losing customers due to your IVR? Rethink your customer experience strategy. Deflect calls to cost-effective digital channels, reduce customer wait times, and make your customers more happy.

 

Get started today

4x Customer Retention with Call Automation and Digital Deflection

Are you losing customers due to your IVR? Rethink your customer experience strategy. Deflect calls to cost-effective digital channels, reduce customer wait times, and make your customers more happy.

Request-a-Free-Demo-Call-Deflection

Benefits of Digital Deflection

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Improve First Call Resolution
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Get Personalized and Proactive CX
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Reduce Customer Wait Times
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Empower Your Support Agent
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Deploy Five Digital Support Channels at One Go
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Easy Integration with Existing Platform

SmartAssist.ai Solution Overview

1-Deflect calls to AI-rich Virtual Assistant and Digital Support Channels

Deflect Calls to Virtual Assistant & Digital Channels

Don't frustrate your customer with the traditional IVR maze. Enrich your customer experience with custom digital forms, live and asynchronous chat and voice or text-based virtual agents, build on our no/low-code Kore.ai Virtual Agent Platform. SmartAssist.ai can automate most routine customer issues – with escalation to an agent via cheaper digital channels.
3-Scale and Manage Call Deflection Dynamically

Scale and Manage Call Deflection Dynamically

No one likes to stay on hold. With SmartAssist.ai, all or a percentage of calls can be deflected to virtual agents and digital channels for live or asynchronous support. Further, deflect different kinds of calls dynamically based on predefined business rules
2-Hand-Off to Human Agents for Live Chat

Hand-Off to Human Agents for Live Chat

If your customer wants to engage with a live human agent, they don't have to wait in a long call queue or have to repeat themselves all over again. Once a support agent is available, callers automatically get an email or SMS, and a hand-off is enabled from virtual agents to human agents with the full history of the customer interactions.

Get started today. It's easy.

Request free demo

Get started today. It's easy.

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“ By 2022, 80% of common customer service inquiries will be deflected to virtual agents, reducing interaction costs by 70%.” – Juniper

What Intelligent Digital Deflection Can Do for You

30

Increase in Full Voice/Text
Automation

50

Improvement in First
Call Resolution

40

Deflection to Digital
Engagement

Your Quest for a Complete Omnichannel Contact Center Solution Ends Here

Learn how to empower your customers with Self-Service

Watch Recorded Webinar

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About Kore.ai

SmartAssist.ai is a cloud-based call automation and digital deflection solution powered by Kore.ai. Kore.ai is a market-leading virtual assistant platform and solutions partner for the global 2000 companies. Kore.ai has repeatedly won global analyst acclaim and has been positioned as a Leader in Everest Group's ‘Intelligent Virtual Agents - Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020', Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, and IDC Innovators: Conversational AI Software Platforms 2018, among others.
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Manage Your Deflection Experience End-to-End

Configure and customize the entire deflection experience using your existing platform. Deploy low-cost digital channels to save on your operational cost.

Request free demo

Get started today

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