Kore.ai AgentAssist for Service Cloud enables contact center agents to deliver a world-class customer service experience by utilizing the power of AI from the Gartner Magic Quadrant Leader in Conversational AI. Kore.ai's AgentAssist exponentially improves agent productivity through intelligent automation for both voice and digital channels. Make customers happier and empower agents for success with AI-powered predictions, recommendations, and automated responses.
AgentAssist for Service Cloud helps create a unified, personalized customer experience. Agents can reduce average handle times and deliver contextual responses with the help of voice and chat transcription combined with AI-powered recommendations. Kore.ai's industry-leading Natural Language Processing analyzes real-time conversations and serves up the right knowledge articles and suggested next steps to empower agents to solve customer issues faster. Turn your team into Super Agents who deliver faster, more rewarding customer experiences with the help of Conversational AI.
Deliver World-Class Service with the Power of Salesforce and Conversational AIUsing AgentAssist in Service Cloud creates a unified agent and digital channel experience to deliver faster, smarter, and more personalized service. Agents can reduce average handle times and deliver a seamless customer experience with the help of voice transcription and AI-powered recommendations. AI analyzes customer-agent conversations and serves up the right information and next steps, which empowers agents to solve customer issues faster. Your agents become super agents and can spend most of their time focusing on complex problem solving and in empathic, personalized conversation that translates into meaningful, rewarding work for agents.
Benefits of AgentAssist for Service Cloud:
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