Empower Agents to Supercharge your Customer Experience
A staggering 91% of agents experience technology-related frustrations! Outdated technology poses significant challenges for agents, leading to frustration and inefficiency. It's time to fill this tech gap to redefine agent experiences and amplify customer satisfaction!
600 Agents from Gen Z to Baby Boomers Share Their Perspectives!
Download the report today.
Your Burning Questions Answered!
About this Report:
Discover insights from a focused study with 600 customer service agents across America, Europe, and APAC, aged 18-55. Gain valuable perspectives on intelligent virtual assistants and their impact in the workplace.
Inside This Report:
- How Are Agents Prioritizing Technology Against Salary?
- What Is The State Of Contact Center Tech Vs Agent's Expectations?
- What Are The Top Reasons For Your Agent's Frustrations?
- What Do Your Agents Prefer To Remain More Productive?
- What Are The Critical Insights For Shaping Your AI Strategy?
