A growing number of retail banks recognize that legacy approaches to customer experience (CX) no longer work. These banks are investing in conversational artificial intelligence (AI) for a variety of contact center use cases. Access this report from Celent to:
Learn how many banks support web (or live) chat to drive customer engagement
Find out what percentage of banking institutions are currently testing or implementing AI solutions to drive CX
See how many and what specific benefits banks are already realizing from their conversational IVRs
Complimentary Report
A well-designed conversational AI solution like Kore.ai BankAssist enables great customer experiences by using natural language processing (NLP) to accurately understand and efficiently respond to sophisticated conversations in voice or digital channels. A great customer experience leads to great business outcomes in the form of customer loyalty, more business and cost-saving.
