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EXPERT WEBINAR

CoE Leadership Insights:
How PNC and Signify Win at Customer
Experience with Conversational AI

 

EXPERT WEBINAR

CoE Leadership Insights:
How PNC and Signify Win at Customer
Experience with Conversational AI

 

Watch on demand

For the past five years, most of the spotlight within automation centers of excellence (CoE) has gone to robotic process automation (RPA) and intelligent automation (IA). Now that these capabilities have made their way into most back and middle office operations, leading businesses are turning their sights to the front office, specifically the countless business interactions every minute between companies and their customers and employees that define how well a company performs.

Contact centers that serve customers and employees are overwhelmed by inquiries and requests from password resets to transferring funds, and up to 80% of these interactions can be automated with conversational AI through virtual assistants. 

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SAIMA SHAFIQ

Kamal v2

KAMAL PARASURAM

In this webinar with CoE stars Saima Shafiq, VP Cognitive AI Enterprise CoE Manager, of top financial services firm PNC and Kamal Parasuram, Manager of Automation at lighting giant Signify, you will learn:

  • Why common interaction challenges slow down the entire business
  • What Conversational AI is and what to look for in a software solution
  • How to navigate the Build vs Buy dilemma 
  • Who you need on your team to execute 
  • Which KPIs to measure and what results you can expect

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Watch on demand

For the past five years, most of the spotlight within automation centers of excellence (CoE) has gone to robotic process automation (RPA) and intelligent automation (IA). Now that these capabilities have made their way into most back and middle office operations, leading businesses are turning their sights to the front office, specifically the countless business interactions every minute between companies and their customers and employees that define how well a company performs.

Contact centers that serve customers and employees are overwhelmed by inquiries and requests from password resets to transferring funds, and up to 80% of these interactions can be automated with conversational AI through virtual assistants. 

siama-img

SAIMA SHAFIQ

Kamal v2

KAMAL PARASURAM

In this webinar with CoE stars Saima Shafiq, VP Cognitive AI Enterprise CoE Manager, of top financial services firm PNC and Kamal Parasuram, Manager of Automation at lighting giant Signify, you will learn:

  • Why common interaction challenges slow down the entire business
  • What Conversational AI is and what to look for in a software solution
  • How to navigate the Build vs Buy dilemma 
  • Who you need on your team to execute 
  • Which KPIs to measure and what results you can expect

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Why Kore?

Interactions are the momentum of every business, and Kore makes it easy to automate them to increase the speed of your business.

Omnichannel customer experience

Simple Experience

Simple to create virtual assistants and simple for customers to engage through a single user experience for every communication channel
Natural Language Processing

Superior NLP

Understand and act on what people want through the most robust natural language processing (NLP) tech in the industry
single no-code software platform

Single Platform

Rather than stitching together microservices from Big Tech players or integrating components, get every capability you need to automate interactions in a single no-code software platform

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