Kore.ai Training
Contact Center AI (For Agents)
About this course:
Get to know Agent functionalities in CCAI: Learn what role an agent plays in a contact center and how best an agent can use the console in CCAI to handle the conversations productively.
Learning Objectives:
- Agent onboarding process
- Setting up Agent profile
- Agent console
- Agent AI widget and features associated with it
- Desktop layouts
- Analytics