Kore.ai Training
Contact Center AI (For Supervisors) – SmartAssist 3.1
About this course:
SmartAssist is an automation-first, customer-intent-driven contact center software. It is available in the cloud and for on-premise deployment, providing an omnichannel solution for inbound customer service via Voice and Digital Channels (Chat and Email). Based on customer intents/goals, you can tailor customer experiences to your business and customer needs. With SmartAssist, you can automate regular customer queries and seamlessly transfer them to a human agent as needed.
Learning Objectives:
- Learn the features of SmartAssist
- Learn the onboarding process for Agents and Supervisors
- Configure SmartAssist according to the business requirements
- Design experience flows
- Setup queue routing techniques
- Analyze the analytics to gain insights