Kore.ai Training
Contact Center AI (For Supervisor/Admin)
About this course:
Discover the future of customer service with our XO Contact Center AI course. Learn how to harness the power of AI to streamline customer interactions, automate routine queries, and optimize operations.
Learning Objectives:
- Identify Contact Center AI features
- Configure Flows and Channels
- Manage Agent Groups, status and other settings
- Define Flows and Routing experiences
- Explore Supervisor console Features
- Define additional configurations such as configuring external widgets, Surveys, and many more