Anytime, Anywhere Engagement
Offer customers a seamless experience through the channel of their choice with context preserved across channels and device types. SmartAssist accurately detects intent and can automate, redirect or transfer accordingly, ensuring great outcomes whenever and wherever you engage with customers and prospects.
Empower Your Agents
SmartAssist provides agents with everything they need in a single workspace to manage omnichannel conversations. With their own agent-facing virtual assistant, and features like chat collaboration between peers and supervisor, escalation to chat/video and co-browse and performance insights, your agents will be ready to provide the best customer experience.
Monitor Agents and Operations
Drive efficiency and optimization with real-time and historical contact center and agent performance data through the SmartAssist management dashboard. Managers and supervisors can monitor and track agent performance and KPIs and provide real-time assistance to agents handling omnichannel customer interaction to ensure optimal experiences.