AI and Chatbot Fundamentals Guide

Chatbots 101 eBook

Your Go-To Guide for Understanding AI-Powered Chatbots

AI-enabled chatbots can help solve the new challenges of an era where an abundance of tech solutions - like a recipe with too many ingredients - has prevented us from finding the optimal balance of simplicity and efficiency.

AI Chatbot Fundamentals

A chatbot replaces traditional graphical user interfaces (GUIs) that are unique for each application or website with a “conversational user interface”. If built correctly, this means people can communicate with chatbots on a website, in SMS, email, Cisco Spark, Workplace for Facebook, Skype, Slack, Facebook Messenger, or in other channels of choice.

The omni-channel nature of chatbots presents a new level of ease and convenience for users, and new paths to monetary value for the enterprise. Instead of requiring people to find, learn, and use yet another distinct application interface, chatbots bring interactions to where people already are.

Chatbot frameworks

At the core of many chatbot services, are chatbot frameworks that provide developers with development structures from which they can build individual chatbots. Microsoft, Facebook, and other companies released their own frameworks with the intent of enabling developers to mass produce chatbots on their messaging platforms.

There’s a difference between a true platform and AI chatbot frameworks or solutions comprised of piecemeal components from different vendors that are masquerading as a platform.

Read our AI developer beginners guide for a quick look into how to prepare for the conversational first era. Don't be the last one to get educated on technology that industry leaders already use for competitive advantage. Understand AI chatbot basics to prepare your company for smarter and faster execution.