Cultivating Agent Success
Decoding the Impact of Contact Center Systems
Gain valuable insights into the expectations and priorities of your contact center agents.
Rethink Your Agent Support Strategy!
A staggering 80% of agents are facing the challenge of managing multiple screens during customer interactions. It's time to bridge this gap.
This report unveils the stark contrast between agent expectations and the current reality within the contact center landscape.
Inadequate Contact Center Tech: Numbers Speak
agents report they don't get the modern intelligent virtual assistant tools they want.
agents emphasize the need for tools and tech that minimize customer frustration.
agents seek a tool that consistently offers complete and current customer history.
Explore 20+ Additional Insights
Inside This Report:
- How agents rate current contact center systems
- What matters to agents for doing their job
- Agent's perspective on AI solutions
- Strategies for boosting First Call Resolution and reducing Average Handle Time
- Key tools for achieving top-notch agent performance
- Vital considerations for leveraging AI for contact center systems