Amidst the hype surrounding AI, it’s really important to understand how this amazing technology, including generative AI, large language models and conversational AI, is helping shape customer experiences for enterprises. What are those real-world use cases that businesses can deploy effectively, safely and responsibly? And how to create sustainable long-term value through AI?
I encourage contact center executives and customer service leaders to read this insightful report to gain a deeper understanding of possibilities of AI and how intelligent conversational experiences can deliver a new level of customer self-service, which was unheard of.
“Kore.ai injects modern AI into many customer service use cases, making it a good fit for companies wanting AI capabilities across the contact center.”
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