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2021 CIO Agenda: A Banking Perspective

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2021 CIO Agenda: A Banking Perspective

The pandemic has pushed banks to accelerate efforts to “re-engineer the business,” define the future of financial services and find new ways to deliver value to customers. Now more than ever, CIOs and technology leaders within banks are driving this change, and according to Gartner research, they are empowered to drive not only tactical but strategic change through technology and they are optimistic about the future of their organizations.

This report from Gartner is useful for any technology leader within a bank as well as business leaders, such as Customer Experience and Support, who partner with the CIO’s organization.

Read the report to learn about:

  • The pandemic’s impact on banking performance metrics
  • How “digital maturity” has shifted in the past year
  • How customer engagement has changed since 2020
  • The changes in IT organizations within banking
  • The 18 areas of investment that have increased (and the one that has dropped) in 2021

According to Gartner, “Judging by progress from the past and the anticipated investments in the future, bank CIOs have a once-in-a-career opportunity to accelerate business capabilities in 2021.”

COMPLIMENTARY REPORT

Gartner, 2021 CIO Agenda: A Banking Perspective, 10 November 2020, Pete Redshaw GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.