Kore.ai on the Road London
Tuesday, June 4, 2024
Shangri-la, The Shard
Why Attend
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Discover Market Insights
Discover the latest innovations, trends, and insights into the future of Conversational and Generative AI - and how to make them work for you, responsibly. -
Gain Best Practices
Learn best practices for implementing and optimizing the Kore.ai Platform including practical strategies for improving employee and customer experiences. -
Explore Benchmarking Insights
Explore the latest findings from the 2024 Kore.ai Benchmark Reports and learn how leading organizations are using AI to address significant business challenges and achieve success. -
Build your AI Strategy
Gain strategies on how to put AI to work for your business with collaborative discussions and real-world examples. -
Learn from the Best
Discover how companies are using Conversational and Generative AI to solve major business challenges and achieving real-world results.
Agenda
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09:00
Welcome
Registration - Tea / Coffee & Light Breakfast
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09:30
Imagine the Future - Welcome and opening keynote
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10:00
CX/AX Benchmarking report
Explore the latest findings from the Employee Experience (EX) and Customer Experience (CX) benchmarking report. Learn how leading organisations are achieving success in these critical areas and gain insights to drive improvement within your own company.
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11:00
Coffee and Networking break
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11:20
Rocket Fuel for Customer Experience
In the next five years, Generative AI is set to revolutionise customer support, unlocking up to a $100 billion wave of automation and transforming the global contact centre market. Hear from The Boston Consulting Groups’ Director of Service Operations, Stuart McCann, on how to lead in this charge. Seize the chance to redefine customer service, making it more efficient, personalised, and customer-centric than ever before.
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11:50
Seven Impediments to LLM Implementations
Cobus recently polled LinkedIn to understand the hurdles hindering Large Language Model (LLM) implementation from prototype to full production. This transition, known as the move from design to run time, presents practical challenges. Let's discuss these obstacles and ways to not only overcome them but also leverage them as opportunities to improve the customer experience.
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12:45
Lunch and Networking - Demo stations
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13:30
Small vs Large Language Models
Participate in small group discussions focused on the value proposition of small versus large language models. Share perspectives, challenges, and practical applications in a collaborative setting.
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14:30
Coffee and Networking break
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14:50
Tooling for Accurate, Safe, and Affordable use of Generative AI
See how XO and GALE provide no-code tools to train and leverage LLM's and GenAI making them accurate, safe, and affordable to use.
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15:45
Customer Focus- Fireside Chat
Gain firsthand insights from industry peers as they share their experiences, successes, and lessons learned in implementing XO platforms. Discover practical strategies and actionable advice to drive innovation and business growth.
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16:15
Moderated Speaker Panel
Engage in a dynamic Q&A session where you can pose questions to presenters and industry experts. Clarify key concepts, delve deeper into topics of interest, and glean valuable insights to apply within your organisation.
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16:45
Networking Drinks and Canapes
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19:00
Event Close
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