The faster a company can identify and meet the needs of its customers, the more successful it will be at retaining and growing its customer base. Most big service-oriented companies have an interactive voice response (IVR) system like NICE, Genesys or Twilio, but increased demand for omnichannel self-service and faster fulfillment have driven companies to add Conversational AI to their customer support technology stack.
PostFinance, the financial services unit of SwissPost, well known for technological innovation and operational excellence, has created an intelligent voice assistant by uniquely pairing their IVR with Kore’s conversational AI platform. Their voice assistant is able to personalize a conversation to callers and not only answer questions but also fulfill transactions.
PostFinance
In this 45-minute webinar, PostFinance VoiceBot product owner, innovation leader and retail banking expert Dominic Spalinger will share his experience pairing legacy IVR technology with conversational AI to deliver a high-performance voice assistant for banking.
You will learn about:
This webinar is ideal for customer support, digital experience, innovation and transformation executives from businesses with high inbound support volumes.
The faster a company can identify and meet the needs of its customers, the more successful it will be at retaining and growing its customer base. Most big service-oriented companies have an interactive voice response (IVR) system like NICE, Genesys or Twilio, but increased demand for omnichannel self-service and faster fulfillment have driven companies to add Conversational AI to their customer support technology stack.
PostFinance, the financial services unit of SwissPost, well known for technological innovation and operational excellence, has created an intelligent voice assistant by uniquely pairing their IVR with Kore’s conversational AI platform. Their voice assistant is able to personalize a conversation to callers and not only answer questions but also fulfill transactions.
PostFinance
In this 45-minute webinar, PostFinance VoiceBot product owner, innovation leader and retail banking expert Dominic Spalinger will share his experience pairing legacy IVR technology with conversational AI to deliver a high-performance voice assistant for banking.
You will learn about:
This webinar is ideal for customer support, digital experience, innovation and transformation executives from businesses with high inbound support volumes.
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