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EXPERT WEBINAR

How to create an intelligent voice assistant by pairing your IVR with Conversational AI

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Dominic Spalinger

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EXPERT WEBINAR

How to create an intelligent voice assistant by pairing your IVR with Conversational AI

Watch on demand

The faster a company can identify and meet the needs of its customers, the more successful it will be at retaining and growing its customer base. Most big service-oriented companies have an interactive voice response (IVR) system like NICE, Genesys or Twilio, but increased demand for omnichannel self-service and faster fulfillment have driven companies to add Conversational AI to their customer support technology stack.

PostFinance, the financial services unit of SwissPost, well known for technological innovation and operational excellence, has created an intelligent voice assistant by uniquely pairing their IVR with Kore’s conversational AI platform. Their voice assistant is able to personalize a conversation to callers and not only answer questions but also fulfill transactions.

Dominic-Spalinger-1-1

Dominic Spalinger,

PostFinance

In this 45-minute webinar, PostFinance VoiceBot product owner, innovation leader and retail banking expert Dominic Spalinger will share his experience pairing legacy IVR technology with conversational AI to deliver a high-performance voice assistant for banking.

You will learn about:

  • Business imperative for adding conversational intelligence to your IVR
  • Top 3 critical capabilities of a voice assistant
  • How to select the right Conversational AI platform for your IVR
  • Project timeline, from software selection to customer release
  • Business impact of a voice assistant

This webinar is ideal for customer support, digital experience, innovation and transformation executives from businesses with high inbound support volumes.

watch-webinar-btn

 

Watch on demand

The faster a company can identify and meet the needs of its customers, the more successful it will be at retaining and growing its customer base. Most big service-oriented companies have an interactive voice response (IVR) system like NICE, Genesys or Twilio, but increased demand for omnichannel self-service and faster fulfillment have driven companies to add Conversational AI to their customer support technology stack.

PostFinance, the financial services unit of SwissPost, well known for technological innovation and operational excellence, has created an intelligent voice assistant by uniquely pairing their IVR with Kore’s conversational AI platform. Their voice assistant is able to personalize a conversation to callers and not only answer questions but also fulfill transactions.

Dominic-Spalinger-1-1

Dominic Spalinger,

PostFinance

In this 45-minute webinar, PostFinance VoiceBot product owner, innovation leader and retail banking expert Dominic Spalinger will share his experience pairing legacy IVR technology with conversational AI to deliver a high-performance voice assistant for banking.

You will learn about:

  • Business imperative for adding conversational intelligence to your IVR
  • Top 3 critical capabilities of a voice assistant
  • How to select the right Conversational AI platform for your IVR
  • Project timeline, from software selection to customer release
  • Business impact of a voice assistant

This webinar is ideal for customer support, digital experience, innovation and transformation executives from businesses with high inbound support volumes.

watch-webinar-btn

 

Why Kore?

Interactions are the momentum of every business, and Kore makes it easy to automate them to increase the speed of your business.

1

Simple Experience

Simple to create virtual assistants and simple for customers to engage through a single user experience for every communication channel
2

Superior NLP

Understand and act on what people want through the most robust natural language processing (NLP) tech in the industry
3

Single Platform

Rather than stitching together microservices from Big Tech players or integrating components, get every capability you need to automate interactions in a single no-code software platform

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