Make the Switch to the Call Automation and Deflection Solution you Can Trust

What Sets us Apart?

SmartAssist is the only complete, end-to-end cloud-based platform that seamlessly combines digital deflection and support with intelligent voice and text-based virtual assistants.

Key Factors	SmartAssist	Other Solutions
Fully IVR agnostic w/ prebuilt integration with popular live chat and messaging systems	✔	✔
Deflection to conversational IVR for automation through voice or digital channels	✔	✔
Handoff to chat-based human agents for asynchronous or synchronous support	✔	✔
Customizable digital forms to collect user requests and information	✔	✔
Extensive call transfer options (inbound, back to IVR/ACD, or dialed-out)	✔	❌
Call deflection driven by your unique business rules	✔	❌
Dynamic deflection scaling based on customizable thresholds	✔	❌
Centralized dashboards for end-to-end deflection/ automation experience management	✔	❌
Comprehensive usage analytics and interactive user journey flows	✔	❌
Enterprise-grade security and scalability	✔	❌

About Kore.ai

Kore.ai is a market-leading virtual assistant platform and solutions partner for the global 2000 companies. Kore.ai has repeatedly won global analyst acclaim and has been positioned as a Leader in Everest Group's ‘Intelligent Virtual Agents - Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020', Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, and IDC Innovators: Conversational AI Software Platforms 2018, among others.