<img height="1" width="1" style="display:none" src="https://q.quora.com/_/ad/634b26489a5540bcbb497fc4c9ac22cc/pixel?tag=ViewContent&amp;noscript=1">

Get started today

Migration from Legacy Contact Center to Digital Deflection Solution

Are you thinking of replacing your legacy contact center technology? Worried about migration cost and technology complexities it involves? Don’t worry! You can still leverage your existing vendor platform. Setting up SmartAssist.ai as your conversational IVR and integration with your old contact center solution can be done in just a few hours.

gartner-Logo  

By 2022, contact center as a service will be the preferred adoption model in 50% of contact centers, up from approximately 10% in 2019.

SmartAssist.ai Capabilities

Asset 12
Increase Call Handling Capacity
Asset 9
Empower Your Support Agent
Asset 10
Reduce Operational
Cost
Asset 8
Increase Net Promoter Score

SmartAssist.ai Solution Overview

Deflect calls to AI-rich Virtual Assistant and Digital Support Channels v1

Deflect calls to AI-rich Virtual Assistant and Digital Support Channels

Enhance your customer experience with custom digital forms, live and asynchronous chat and voice or text-based virtual agents. Automate repeated queries – with escalation to an agent via cost-effective digital support channels

Deflect.ai Solution Overview

Deflect calls to AI-rich Virtual Assistant and Digital Support Channels

Enhance your customer experience with custom digital forms, live and asynchronous chat and voice or text-based virtual agents. Automate repeated queries – with escalation to an agent via cost-effective digital support channels
Deflect calls to AI-rich Virtual Assistant and Digital Support Channels v1

Manage Call Deflection and Automation Dynamically

With SmartAssist.ai, you can deflect all or a percentage of calls to AI-rich virtual agents and digital support channels for live or asynchronous support. Further, you can deflect different calls based on predefined business rules
Scale and Manage Call Deflection Dynamically2
Hand-Off to Human Agents for Live Chat-1

Transfer to Human Agent for Contextual Support

Now customers don’t have to wait for so long. With availability of support agents, callers get notification in real-time via an email or SMS, and a hand-off is enabled from virtual agents to human agents with the full history of the customer interactions.

Get started today. It's easy.

Request-a-Free-Demo-Call-Deflection

Transfer to Human Agent for Contextual Support

Now customers don’t have to wait for so long. With availability of support agents, callers get notification in real-time via an email or SMS, and a hand-off is enabled from virtual agents to human agents with the full history of the customer interactions.
Hand-Off to Human Agents for Live Chat-1

Benefits of Digital Deflection

30%

Increase in Full Voice/Text Automation

50%

Improvement in First
Call Resolution

40%

Deflection to Digital
Engagement

About Kore.ai

SmartAssist.ai is a cloud-based call automation and digital deflection solution powered by Kore.ai. Kore.ai is a market-leading virtual assistant platform and solutions partner for the global 2000 companies. Kore.ai has repeatedly won global analyst acclaim and has been positioned as a Leader in Everest Group's ‘Intelligent Virtual Agents - Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020', Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, and IDC Innovators: Conversational AI Software Platforms 2018, among others.

gartner-logo
Forrester-logo
frost-logo
g2-logo

Are you ready to give fresh legs to your IVR?

Request-a-Free-Demo-Call-Deflection

© 2020 Kore.ai, Inc. – All trademarks are property of their respective owners.

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819
+1-321-420-0990