Kore.ai Training
Whether you're new to AI or looking to brush up on your technical skills, learn how to easily create, develop, test, and launch intelligent virtual assistants with our Kore.ai Platform training.
Campaign Management
June 26th - June 27th
6:00 PM - 8:00 PM IST
12:30 Noon- 2:30 PM UTC
8:30 AM - 10:30 AM EST
XO 11
Campaign Management
Dive into XO11: Learn how to use the Campaigns module and simplify and enhance outbound efforts across voice and web channels.
RegisterContact Center AI
(For Supervisors/Admins)
Jun 3rd - Jun 4th
5:30 PM - 8:30 PM IST
12:00 Noon- 3:00 PM UTC
8:00 AM - 11:00 AM EST
AI for Service
Contact Center AI (For Supervisors/Admins)
Learn how to use Contact Center AI to streamline customer interactions, automate routine queries, and optimize operations.
RegisterAutomation AI
(Advanced)
Jun 15th - Jun 16th
5:30 PM - 9:30 PM IST
12:00 Noon - 4:00 PM UTC
8:00 AM - 12:00 Noon EST
AI for Service
Automation AI (Advanced)
Learn technical skills like building multilingual conversations, working with pre-built integrations, auto-generating conversation flows and more.
Register
Search AI
(Basic)
Jun 10th - Jun 11th
5:30 PM - 8:30 PM IST
12:00 Noon - 3:00 PM UTC
8:00 AM - 11:00 AM EST
AI for Service
Search AI (Basic)
Train on XO 11: learn how to setup our AI-powered conversational search tool, Search AI, to quickly and accurately retrieve information from vast datasets.
RegisterAgent Assist
(Basic)
Jun 22nd, 2026
5:30 PM - 8:00 PM IST
12:00 PM - 2:30 PM UTC
8:00 AM - 10:30 AM EST
AI for Service
Agent Assist
Get to know Agent AI: Use generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching.
NOTE: You need to be certified in Automation AI Basic & Contact Centre AI to take up the Agent Assist Session.
RegisterAutomation AI
(Basic)
Jun 8th - Jun 9th
5:30 PM - 9:30 PM IST
12:00 Noon - 4:00 PM UTC
8:00 AM - 12:00 Noon EST
AI for Service
Automation AI (Basic)
Learn use case fundamentals and utilize advanced natural language processing (NLP) to handle complex interactions.
RegisterAutomation AI
(Basic)
Jun 22nd - Jun 23rd
5:30 PM - 9:30 PM IST
12:00 Noon - 4:00 PM UTC
8:00 AM - 12:00 Noon EST
AI for Service
Automation AI (Basic)
Learn use case fundamentals and utilize advanced natural language processing (NLP) to handle complex interactions.
RegisterSearch AI
(Advanced)
Jun 24th - Jun 25th
5:30 PM - 7:30 PM IST
12:00 PM - 2:00 PM UTC
8:00 AM - 10:00 AM EST
AI for Service
Search AI (Advanced)
This course provides a comprehensive understanding of Search AI's API functionalities and their practical application in optimizing enterprise search experiences.
RegisterQuality AI
(Basic)
Jun 25th, 2026
5:30 PM - 7:30 PM IST
12:00 Noon - 2:00 PM UTC
8:00 AM - 10:00 AM EST
AI for Service
Quality AI
Learn the fundamentals of Kore.ai's Quality AI module—the post-interaction intelligence layer of the AI for Service platform. This session covers automated evaluation scoring, conversation mining, coaching workflows, and how Quality AI enables 100% interaction coverage for contact centers.
NOTE: Completing the Contact center AI and Agent AI trainings is advised before taking the Quality AI session.
RegisterCampaign Management
June 26th - June 27th
6:00 PM - 8:00 PM IST
12:30 Noon- 2:30 PM UTC
8:30 AM - 10:30 AM EST
XO 11
Campaign Management
Dive into XO11: Learn how to use the Campaigns module and simplify and enhance outbound efforts across voice and web channels.
Register