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Kore.ai Training

Whether you're new to AI or looking to brush up on your technical skills, learn how to easily create, develop, test, and launch intelligent virtual assistants with our Kore.ai Platform training.

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Agent Assist
(Basic)

Jun 22nd, 2026

5:30 PM - 8:00 PM IST

12:00 PM - 2:30 PM UTC

8:00 AM - 10:30 AM EST

AI for Service

Agent Assist

Get to know Agent AI: Use generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching.

NOTE: Completing the Automation AI and Contact center AI trainings is advised before taking the Agent Assist session.

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Quality AI
(Basic)

Jun 25th, 2026

5:30 PM - 7:30 PM IST

12:00 Noon - 2:00 PM UTC

8:00 AM - 10:00 AM EST

AI for Service

Quality AI

Learn the fundamentals of Kore.ai's Quality AI module—the post-interaction intelligence layer of the AI for Service platform. This session covers automated evaluation scoring, conversation mining, coaching workflows, and how Quality AI enables 100% interaction coverage for contact centers.

NOTE: Completing the Contact center AI and Agent AI trainings is advised before taking the Quality AI session.

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Automation AI
(Basic)

Jun 22nd - Jun 23rd

5:30 PM - 9:30 PM IST

12:00 Noon - 4:00 PM UTC

8:00 AM - 12:00 Noon EST

AI for Service

Automation AI (Basic)

Learn use case fundamentals and utilize advanced natural language processing (NLP) to handle complex interactions.

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Search AI
(Advanced)

Jun 24th - Jun 25th

5:30 PM - 7:30 PM IST

12:00 PM - 2:00 PM UTC

8:00 AM - 10:00 AM EST

AI for Service

Search AI (Advanced)

This course provides a comprehensive understanding of Search AI's API functionalities and their practical application in optimizing enterprise search experiences.

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