Kore.ai Training

XO 10

Automation AI (Advanced)

Expand on XO 10: learn technical skills like bot configuration, working with smarts bots, BotKit SDK and agent transfer, and more.

I am certified in the "XO 10 Basic Course". Please activate registration.

XO 11

Automation AI (Basic)

Get to know XO 11: Learn use case fundamentals and utilize advanced natural language processing (NLP) to handle complex interactions.

SmartAssist 3.1

Contact Center AI (SmartAssist 3.1)

Previously known as SmartAssist, you can train on how to setup inbound customer service via voice and digital channels on this older iteration.

XO 11

Search AI (Basic)

Train on XO 11: learn how to setup our AI-powered conversational search tool, Search AI, to quickly and accurately retrieve information from vast datasets.

SearchAssist 2.0

Search AI (SearchAssist 2.0)

Previously known as SearchAssist, learn how to setup conversational search that combines natural language understanding with intelligent virtual assistant actions.

XO 10

Automation AI (Basic)

Discover XO 10: learn the fundamentals of how to build, debug, and publish AI-powered bots.

XO 11

Automation AI (Advanced)

Expand on XO 11: learn technical skills like building multilingual conversations, working with pre-built integrations, auto-generating conversation flows and more.

I am certified in the "Automation AI XO V 11 Basic Course". Please activate registration. 

XO 11

Contact Center AI (For Supervisors/Admins)

Explore XO 11: learn how to use Contact Center AI to streamline customer interactions, automate routine queries, and optimize operations.

XO 11

Contact Center AI (for Agents)

Get to know Agent functionalities in CCAI: Learn what role an agent plays in a contact center and how best an agent can use the console in CCAI to handle the conversations productively.

XO 11

Campaign Management

Dive into XO11: Learn how to use the Campaigns module and simplify and enhance outbound efforts across voice and web channels.