COVID-19 has emphasized the need for self-serve/automated assistance to improve customer experience through low-cost digital channels. As call centers and customer support functions collapsed, unable to handle increased call volumes that led to longer wait times, dropouts, and extremely frustrated customers, businesses across the globe started exploring new ways to serve customers with immediate assistance.
Did you think of any solution that allows business continuity to support customers, regardless of inquiry volumes? SmartAssist is the answer.
SmartAssist enables your company to deliver new customer support solutions that leverage your existing call center investments to increase first-call resolutions and keep your customers happy.
|How to quickly setup your call center to deflect customer service calls to Voice and Text-based Virtual Agents|
|How to automate commonly occuring inquiries|
|How to enable call deflection digitally in multiple ways|
|How to setup various call deflection rules to improve call handling capacity|
Michael Piotrowski, Solutions Engineer
Mike Piotrowski is a Solutions Engineer at Kore.ai. He has 20+ years of professional experience, with a focus on Digital Experience Transformation.
He has spent the last few years focused on the recreation & leisure industry. Prior to joining Kore.ai, he worked at Royal Caribbean, and deployed the Kore.ai solution on one of the largest passenger ships in the world. At Universal Orlando, he was part of the digital transformation project which culminated in the opening of the new Volcano Bay theme park in 2017. He was an Associate Partner in the mobile practice at IBM, and was part of the IBM/Apple alliance.
His broader industry experience includes Telecom (AT&T/Verizon/T-Mobile/Sprint/Frontier), Energy (Duke Energy/Excel Energy), Manufacturing (Kaiser Aluminum), Chemicals (BP), and Banking.
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