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Upgrade Your Guest Service Experience with Conversational AI

What is the holy grail for the hospitality sector? Ensuring a tailored experience for your guests. A majority of hotel guests report that they do not get a personalized experience during their visit. Guests prefer quick and easy ways to get their questions answered and their needs, resolved. If this is done right, guests tend to spend more, respond favourably to offers, and make more frequent purchases. But if engagements are not handled well, spending might stop due to the bad experience.

Leveraging AI-powered virtual assistants prove to be significantly cheaper than channels that need human intervention. VAs conduct right-fit/right-time conversations to answer the question or issue at hand, deliver meaningful advice, and make everyday care easier and more helpful.

Get in touch for a free XO Platform demo around use cases such as personalized assistance, loyalty program promotions, actionable responses for check-in or check-out, one-on-one guidance, triaging customer service and support requests. We will show you how to achieve significant cost savings as you leverage AI-powered virtual assistants driven by the industry-leading XO Platform.

Take the first step in digital transformation and conversational AI by leveraging the power of virtual assistants. Fill in the form and our experts will get in touch with you as soon as possible.