--- title: 4x Customer Retention with Call Automation and Digital Deflection description: Enhance call center experience with automated low cost digital solutions Improve your call handling capacity and enhance your customer experience with automated low cost digital solutions image: https://info.kore.ai/hubfs/New%20SmartAssist%20-%20Are%20your%20customers%20frustrated%20with%20IVR.jpg --- [![Smartassist](https://info.kore.ai/hs-fs/hubfs/Smartassist.ai_logo.png?width=188&height=40&name=Smartassist.ai_logo.png "Smartassist")](https://kore.ai/smartassist/) # **4x Customer Retention with Call Automation and Digital Deflection** ### Get started today # **4x Customer Retention with Call Automation and Digital Deflection** [![Request a Free Demo smartassist](https://info.kore.ai/hs-fs/hubfs/Request%20a%20Free%20Demo%20smartassist.png?width=254&name=Request%20a%20Free%20Demo%20smartassist.png)](https://info.kore.ai/smartassist-demo#form2) ## Are you losing customers due to your IVR? Rethink your customer experience strategy. Deflect calls to cost-effective digital channels, reduce customer wait times, and make your customers more happy. ## SmartAssist.ai Solution Overview ![o-img1](https://info.kore.ai/hubfs/o-img1.svg "o-img1") ### Deflect Calls to Virtual Assistant & Digital Channels Don't frustrate your customer with the traditional IVR maze. Enrich your customer experience with custom digital forms, live and asynchronous chat and voice or text-based virtual agents, build on our no/low-code Kore.ai Virtual Agent Platform. SmartAssist.ai can automate most routine customer issues – with escalation to an agent via cheaper digital channels. ![0-img2](https://info.kore.ai/hubfs/0-img2.svg "0-img2") ### Scale and Manage Call Deflection Dynamically No one likes to stay on hold. With SmartAssist.ai, all or a percentage of calls can be deflected to virtual agents and digital channels for live or asynchronous support. Further, deflect different kinds of calls dynamically based on predefined business rules ![0-img3](https://info.kore.ai/hubfs/0-img3.svg "0-img3") ### Hand-Off to Human Agents for Live Chat If your customer wants to engage with a live human agent, they don't have to wait in a long call queue or have to repeat themselves all over again. Once a support agent is available, callers automatically get an email or SMS, and a hand-off is enabled from virtual agents to human agents with the full history of the customer interactions. ## Benefits of Digital Deflection ![Improve First](https://info.kore.ai/hubfs/Improve%20First.svg) Improve First Call Resolution ![Get Personalized](https://info.kore.ai/hubfs/Get%20Personalized.svg) Get Personalized and Proactive CX ![Reduce Customer Wait Times](https://info.kore.ai/hubfs/Reduce%20Customer%20Wait%20Times.svg) Reduce Customer Wait Times ![Empower Your Support Agent](https://info.kore.ai/hubfs/Empower%20Your%20Support%20Agent.svg) Empower Your Support Agent ![Deploy Five Digital Support Channels at One Go](https://info.kore.ai/hubfs/Deploy%20Five%20Digital%20Support%20Channels%20at%20One%20Go.svg) Deploy Five Digital Support Channels at One Go ![Easy Integration with Existing Platform](https://info.kore.ai/hubfs/Easy%20Integration%20with%20Existing%20Platform.svg) Easy Integration with Existing Platform ## Talk to our experts and explore how you can enhance digital experience for customers [![contact-cta-img](https://info.kore.ai/hs-fs/hubfs/contact-cta-img.png?width=180&name=contact-cta-img.png)](https://info.kore.ai/smartassist-demo#form) ## Talk to our experts and explore how you can enhance digital experience for customers [![contact-cta-img](https://info.kore.ai/hs-fs/hubfs/contact-cta-img.png?width=180&name=contact-cta-img.png)](https://info.kore.ai/smartassist-demo#form2) ![JUNIPER-LOGO](https://info.kore.ai/hs-fs/hubfs/JUNIPER-LOGO.jpg?width=110&name=JUNIPER-LOGO.jpg) ***By 2022, 80% of common customer service inquiries will be deflected to virtual agents, reducing interaction costs by 70%.*** ## What Intelligent Digital Deflection Can Do for You # 30% ## *Increase in Full Voice/Text* *Automation* ## 50% ## *Improvement in First* *Call Resolution* ## 40% ## *Deflection to Digital* *Engagement* ### Your Quest for a Complete Omnichannel Contact Center Solution Ends Here Learn how to empower your customers with Self-Service [![Watch Recorded Webinar](https://no-cache.hubspot.com/cta/default/3458671/ed1d2f9a-8adb-492d-8338-15ca929ea688.png)](https://cta-redirect.hubspot.com/cta/redirect/3458671/ed1d2f9a-8adb-492d-8338-15ca929ea688) ![contact center webinar-on demand](https://info.kore.ai/hs-fs/hubfs/contact%20center%20webinar-on%20demand.jpg?width=260&name=contact%20center%20webinar-on%20demand.jpg) ## About Kore.ai Kore.ai is a market-leading virtual assistant platform and solutions partner for the global 2000 companies. Kore.ai has repeatedly won global analyst acclaim and has been positioned as a Leader in Everest Group's ‘Intelligent Virtual Agents - Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020', Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, and IDC Innovators: Conversational AI Software Platforms 2018, among others. ![gartner-logo](https://info.kore.ai/hubfs/gartner-logo.jpg "gartner-logo") ![Forrester-logo](https://info.kore.ai/hubfs/Forrester-logo.jpg "Forrester-logo") ![frost-logo](https://info.kore.ai/hubfs/frost-logo.jpg "frost-logo") ![idc-logo](https://info.kore.ai/hubfs/idc-logo.png "idc-logo") ## **Manage Your Deflection Experience End-to-End** Configure and customize the entire deflection experience using your existing platform. Deploy low-cost digital channels to save on your operational cost. [![Request a Free Demo smartassist](https://info.kore.ai/hs-fs/hubfs/Request%20a%20Free%20Demo%20smartassist.png?width=254&name=Request%20a%20Free%20Demo%20smartassist.png)](https://info.kore.ai/smartassist-demo#form2) ### Get started today ## **Manage Your Deflection Experience End-to-End** Configure and customize the entire deflection experience using your existing platform. Deploy low-cost digital channels to save on your operational cost. [![Request a Free Demo smartassist](https://info.kore.ai/hs-fs/hubfs/Request%20a%20Free%20Demo%20smartassist.png?width=254&name=Request%20a%20Free%20Demo%20smartassist.png)](https://info.kore.ai/smartassist-demo#form) [![bootom-kore-logo-1](https://info.kore.ai/hs-fs/hubfs/bootom-kore-logo-1.png?width=117&name=bootom-kore-logo-1.png)](http://kore.ai/) © 2020 Kore.ai, Inc. – All trademarks are property of their respective owners. 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