Eliminate Long Customer Wait Times
Kore.ai SmartAssist transforms the contact center experience and supports efficiency with automated voice and digital interactions
Long hold and wait times can anger already frustrated customers, creating a poor user experience and negatively impacting customer satisfaction.
Built on Kore.ai’s enterprise-grade no-code conversational AI platform, SmartAssist accurately responds to the most sophisticated conversations across voice or digital channels, automatically escalating conversations to live agents with seamless contextual continuity to move conversations forward towards successful outcomes.
SmartAssist is the world’s first AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. It comes integrated with the AgentAssist virtual assistant to help live agents understand past history/context, as well as an intuitive desktop console that enables agents to easily manage conversations.
To learn more, register for access to our SmartAssist video presentation and demo.