Easily Automate Customer Interactions with Kore.ai SmartAssist
Deliver a breakthrough customer experience with call center software proven to increase customer service quality and reduce call center aht.
Empower your customer service agents with the ability to automate up to 80% of customer interactions, increasing call center productivity. Access our demo to see how you can get started.
Access SmartAssist Presentation and Demo
By 2023, 30% of customer service organizations will deliver proactive customer service using artificial intelligence, process orchestration and continuous intelligence. (Gartner)
Conversational AI has emerged as one of the top drivers for delivering an enhanced customer experience. Our AI-first virtual assistant can answer questions and execute requests, improving overall customer service quality. From automation to agent assistance to flexible deployment models, Kore.ai SmartAssist has everything you need to reimagine the contact center experience.
AGENT DESKTOP
Empower your customer service agents with advanced call center technologies for the best agent experience.
The agent desktop provides a single workspace for all conversations. With robust features like AgentAssist, chat collaboration between peers and managers, escalation to chat/video and co-browse, agents have everything they need to deliver the best customer service experience.
ADVANCED AI ANALYTICS
Analyze call center metrics and optimize your workforce.
With deep analytics, we take the mystery out of automations by providing details on session trends, containment metrics and flow metrics. Agents and managers get a dashboard view that provides them with call center metrics to help improve customer service.
AGENT SUPERVISOR
Manage workforce to drive efficiency and call center optimization
Supervisors can view agent activity, completed interactions or even monitor and join live conversations. Better understand the incoming customer queue and identify opportunities to optimize agent performance and improve customer service skills.
ULTRA FLEXIBLE DEPLOYMENT
Land and expand the use of automation, gradually without disruption.
Enhance your current contact center software by adding SmartAssist to enhance and optimize your automations using AI. Progressively grow your automations over time without disrupting your existing setup for omnichannel customer interactions.