Strategic Applications of Conversational AI

Watch as Magnus Revang, Research Vice President at Gartner, and Michael Kropidlowski, Global Vice President of Marketing at, discuss the future of Conversational AI and how it’s helping call centers deliver superior customer experience while increasing productivity and cost savings

Watch now on-demand to learn:
- What is Contact Center Automation and why is it important
- How the strategic direction of the conversational AI market is shifting
- Pitfalls to avoid when implementing a Contact Center Automation strategy
- Best practices in developing and deploying chatbots