The Journey from Traditional IVR to Conversational IVR
Join the webinar to know how Traditional IVR is going to evolve in the future to Conversational IVR, where customers are in control of how they want to drive conversations. Conversational IVR enables a more natural and free-flowing way of interaction between customers and Contact Centre teams.
Traditional dialog-based IVR systems with complicated and long-winded menu trees fail to meet the needs of savvy consumers – often frustrating more than helping. This results in more calls being routed to live agents and higher contact center costs – despite being deployed for the exact reason. To further complicate this, social media gives individual voices and experiences great power to influence the purchasing decisions of others – such that a single bad experience can reach thousands, or even millions, of current and potential customers.
Date: 19th June, 2019
Time: 11:00 AM EDT
Duration: 60 minutes
Kore.ai allows organizations to automate customer service by leveraging voice-enabled, Natural Language powered conversational chatbots. Bots built on our platform can be easily integrated with virtually any conversational IVR by simply enabling an IVR channel for the bot. Learn from our experts how you can leverage Kore.ai’s IVR enabled bots that can understand natural/free-flowing conversations and can easily handle complex workflows such as no inputs, timeouts and can seamlessly transfer calls to a live agent based on user request or your business logic.
Key Takeaways from the Webinar
- How conversational AI can replace traditional IVR system to provide superior customer experience?
- What are the top use cases to start with?
- What is the cost associated with this transformation?
- What is the typical chatbot deployment time in contact centers?
- How enterprise-grade security can be assured during and after the implementation?