Transforming CX for Restaurants with Conversational AI

The problem: 7 out of 10 restaurants say they don't have enough staff to support their customer service demand. In fact, close to 50% of operators say Recruiting and Retaining Employees is their top challenge for 22'. (Source: 2022 State of the Restaurant Industry Report) In addition to this, staff wage increases and sales from 3rd Party Apps has led to tighter margins and 40% of operators not opening at full capacity. Currently, staff are juggling between the front and back-of-the-house tasks which causes orders to be missed, longer throughputs/handle times, and frustrated customers.

The solution: A major national pizza chain engaged to solve these challenges by offloading phone orders from their operations to refocus staff and increased productivity. They did this with's Experience Optimization (XO) Platform, the industry-leading platform in the conversational AI market today.

In this session,'s technical experts will showcase what our pizza ordering bot can do:
-Place an order - singular item, multiple items at once, and multiple items one at a time
-Ask a customer if they would like to re-order their favorite or previous order item
-Confirm order
-Send Order Summary and Payment Link through SMS