Transforming CX for Restaurants with Conversational AI
The problem: 7 out of 10 restaurants say they don't have enough staff to support their customer service demand. In fact, close to 50% of operators say Recruiting and Retaining Employees is their top challenge for 22'. (Source: 2022 State of the Restaurant Industry Report) In addition to this, staff wage increases and sales from 3rd Party Apps has led to tighter margins and 40% of operators not opening at full capacity. Currently, staff are juggling between the front and back-of-the-house tasks which causes orders to be missed, longer throughputs/handle times, and frustrated customers.