Chatbots adoption is rising within enterprises, especially so in functions that requires a lot of close collaboration across diverse functions.
IT helpdesk is an interesting use case. Think about the number of requests - both basic and complex - that are addressed to your IT personnel. It has been found that integrating AI-powered chatbots into your IT Service Management function saves a lot of time for your employees and IT staff, and increases the overall productivity of the workforce.
This infographic outlines the advantages of a bot that leverages machine learning and NLP to identify and answer routine support requests and incident management issues.
So before implementing a chatbot, know why your IT helpdesk needs one?
Hope you find it useful!