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Why your IT helpdesk needs a Chatbot?

Why does your IT helpdesk need a chatbot - preview.jpg

 

Chatbots adoption is rising within enterprises, especially so in functions that requires a lot of close collaboration across diverse functions. 


IT helpdesk is an interesting use case. Think about the number of requests - both basic and complex - that are addressed to your IT personnel. It has been found that integrating AI-powered chatbots into your IT Service Management function saves a lot of time for your employees and IT staff, and increases the overall productivity of the workforce.

This infographic outlines the advantages of a bot that leverages machine learning and NLP to identify and answer routine support requests and incident management issues.

So before implementing a chatbot, know why your IT helpdesk needs one?

Hope you find it useful!