Coca-Cola Hellenic's HR team was overwhelmed with repeated employee queries (regarding navigation, policy consultation, and basic information) on multiple fragmented channels with no end-to-end tracking.
In a gist, these were the challenges:
The company used Kore.ai's XO Platform to create a better employee experience by developing Hellen, an intelligent virtual assistant. CCH leveraged XO Platform's pre-built HR & ITSM modules, giving a jump-start to the project.
Fortune 2000 companies
Top 4 banks Top 3 healthcare
interact with Kore.ai technology
Employees use Kore IVAs
to automate 1 billion plus interactions across 35+ channels
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delivered to consumer operations since 2015