White Paper: Conversational Commerce Changes the Customer Service ConversationConversational Commerce Chatbot Platform

Changing the Customer Service Conversation

There's been talk in recent years about omni-channel and digital engagement as "the goose that would lay the golden egg" and turn frustrated, unhappy customers into passionate advocates. Well, the egg hasn't materialized. In fact, if omni-channel and digital engagement were the solutions, then customer satisfaction should be higher today than yesterday. But, that is far from the case. Customers feel businesses disrespect their time and dehumanize the engagement experience.

Read our white paper to explore how you can transform automated and unintelligent customer service to personal and intelligent through modern, conversational, and more natural engagement.