---
title: XO Platform for Salesforce AppExchange | Kore.ai
---

[![Kore.ai](https://info.kore.ai/hs-fs/hubfs/Standard%20Logo%20L@2x-1.png?width=150&height=65&name=Standard%20Logo%20L@2x-1.png "Kore.ai")](https://kore.ai/)

# **Kore.ai Omnichannel Experience Optimization for Salesforce**

## No-Code, AI-first Automation for better customer and employee experiences using XO Platform

More than 80% of routine business interactions between customers, employees and processes drive their overall experiences - and most of them can be automated. 

Kore.ai XO Platform & Salesforce integration highlights:

- Deliver automated guidance for your customers and agents in 100+ languages using Natural Language Understanding from the Gartner Magic Quadrant Leader in Conversational AI
- Leverage conversational IVR to deliver a human-like experience to your customers and seamlessly route conversations to preferred voice and digital channels. Answer customer queries 24X7X365 days with superior self-service customer support.
- Empower your agents by offering them an intelligent assistant to collate customer information, track conversation history, and measure customer sentiment; also provides suggestions and automation for the next best action, call summary, and more.

### **Kore.ai XO Platform for Salesforce**

#### Deliver World-Class Service with the Power of Salesforce and Conversational AI

**![logos-1](https://info.kore.ai/hs-fs/hubfs/logos-1.png?width=250&name=logos-1.png)**

### Benefits of Salesforce + Kore.ai XO Platform

#### Kore + Salesforce resources

![Demo video-2-1](https://info.kore.ai/hs-fs/hubfs/Demo%20video-2-1.jpg?width=297&name=Demo%20video-2-1.jpg)

[Demo Video](https://vimeo.com/koredotai/sfdc-xo-platform-integration)

![On sheet-2-2](https://info.kore.ai/hs-fs/hubfs/On%20sheet-2-2.jpg?width=297&name=On%20sheet-2-2.jpg)

[One sheet](https://info.kore.ai/hubfs/1.%20Kore.ai%20Resources/XO%20Platform/Solution%20Brief/Conversation%20Designer%20-%20Kore.ai%20Experience%20Optimization%20Platform.pdf)

![Help center-2-1](https://info.kore.ai/hs-fs/hubfs/Help%20center-2-1.jpg?width=297&name=Help%20center-2-1.jpg)

[Help Center Article/Setup](https://developer.kore.ai/docs/overview/)

## **Highlights**

### **AMPLIFY EMPLOYEE AND CUSTOMER SATISFACTION**

Provide convenient, timely, and personalized customer experiences with Conversational AI-powered intelligent assistants for multichannel and voice powered by Salesforce data.

![AMPLIFY EMPLOYEE AND CUSTOMER-1](https://info.kore.ai/hubfs/AMPLIFY%20EMPLOYEE%20AND%20CUSTOMER-1.svg)

 

![NO CODE NEEDED-1](https://info.kore.ai/hubfs/NO%20CODE%20NEEDED-1.svg)

 

### **NO CODE NEEDED**

XO Platform’s no-code, drag-n-drop interface with pre-built templates is ideal for you to kick-start your conversational AI journey instantly. Learn everything you need to know with our UI-based training modules.

### **DESIGNED FOR SALESFORCE**

Seamless integration with Conversational AI enables data updates on Salesforce.

![DESIGNED FOR SALESFORCE-1](https://info.kore.ai/hubfs/DESIGNED%20FOR%20SALESFORCE-1.svg)

 

### Fill out the form below to get a demo of Kore.ai XO Platform and Salesforce

Kore.ai is the world leader in Conversational AI technology, helping companies deliver extraordinary experiences for their customers, agents, and employees on voice and digital channels while driving ROI for enterprises.

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