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Kore.ai Omnichannel Experience Optimization for Salesforce

No-Code, AI-first Automation for better customer and employee experiences using XO Platform

More than 80% of routine business interactions between customers, employees and processes drive their overall experiences - and most of them can be automated. 

Kore.ai XO Platform & Salesforce integration highlights:

  • Deliver automated guidance for your customers and agents in 100+ languages using Natural Language Understanding from the Gartner Magic Quadrant Leader in Conversational AI
  • Leverage conversational IVR to deliver a human-like experience to your customers and seamlessly route conversations to preferred voice and digital channels. Answer customer queries 24X7X365 days with superior self-service customer support.
  • Empower your agents by offering them an intelligent assistant to collate customer information, track conversation history, and measure customer sentiment; also provides suggestions and automation for the next best action, call summary, and more.

Kore.ai XO Platform for Salesforce

Deliver World-Class Service with the Power of Salesforce and Conversational AI

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Benefits of Salesforce + Kore.ai XO Platform

Kore + Salesforce resources

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Highlights

AMPLIFY EMPLOYEE AND CUSTOMER SATISFACTION

Provide convenient, timely, and personalized customer experiences with Conversational AI-powered intelligent assistants for multichannel and voice powered by Salesforce data.

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NO CODE NEEDED

XO Platform’s no-code, drag-n-drop interface with pre-built templates is ideal for you to kick-start your conversational AI journey instantly. Learn everything you need to know with our UI-based training modules.

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Seamless integration with Conversational AI enables data updates on Salesforce.

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Kore.ai is the world leader in Conversational AI technology, helping companies deliver extraordinary experiences for their customers, agents, and employees on voice and digital channels while driving ROI for enterprises.

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