According to research from Accenture, around 7% of Canadians and 11% of Americans switch banks every year.
To build a robust future that can respond to the ever-changing customer expectation and digital landscape, banks and financial institutions, are heavily investing in chatbots to deliver contextual information and act as a human agent to address the right person at the right time and through the preferred channel.
This has helped all the stakeholders involved in the banking scene from CXOs, CFOs to the end customer.
Leveraging the potential of Conversation AI driven chatbots, banks can:
In this Infographic, Kore.ai details why leading global banks are deploying chatbots and how banks can benefit from it.