A Global Telecom Giant Leverages Conversational AI to Improve Productivity & Optimize Cost
The telecom giant inherited a complex application landscape and processes and was beset with huge employee productivity issues, causing delays and cost escalation. It wanted to simplify the process, cut down the high cost of operations, and increase the speed of process execution. It also wanted to save on customer support costs without compromising on the customer experience.
Find out how they leveraged the Kore.ai bots platform to optimize their business.