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Putting AI to Work with Cognitive Search
Kore.ai Named a Strong Performer in The Forrester Wave™: Cognitive Search Platforms, Q4 2023
Why Improve SX
From product information to knowledge articles, we create a lot of data every day. You can't always find the right information quickly with traditional keyword-based search methods.
McKinsey found that employees spend 1.8 hours every day searching for information, using cognitive intelligence, generative AI, and RAG, we can solve this problem.
Better Search with Cognitive Intelligence and RAG
Cognitive intelligence and Retrieval Augmented Generation (RAG) help AI understand user intent, context, and semantics better, offering a more personalized search experience to help users find information faster.
Experience conversational search
Offer intelligent, contextual, and personalized search experience in every interaction across your web and mobile channels.
Experience conversational search
Through unified conversational search and chat interface.
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Forrester Research on Search
Key Considerations for Selecting a Cognitive Search Solution
The Forrester Wave™: Cognitive Search Platforms report provides insights from a detailed 27-criterion evaluation and suggests looking for platforms that offer:
- Composite Approach to Indexing and Searching: Using NLP, machine learning, and knowledge graphs for a holistic approach to information retrieval.
- Deep Understanding of User Intent: Tailoring content to user needs and preferences.
- Robust Data Pipelines and Connectors: Ensuring seamless access to diverse data sources with granularity flexibility.
Kore.ai Named a Leader in The Forrester Wave™ for 2024
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