Hospitality Executive Brief

Realizing Exceptional Experiences with Conversational Hospitality

Elevating Guest Engagement with Bots

While some industry segments have seen significant adoption of digitization, others have lagged behind. The hospitality sector is one of those, though the potential of digitization remains substantial, especially when you consider that the relationship between businesses and customers is probably more intertwined in hospitality than in almost any other industry segment.

Digitization leaders are over 200% more likely to have experienced an increase in market share in the past year over those who struggle entering the conversational era.

In this executive brief, explore how you can use a modern, conversational and more natural engagement to:

• transform customer experiences
• provide exceptional service
• increase market share