How to Leverage Conversational AI for ITSM?

Enterprise IT service desks are always under tremendous pressure in replying to or resolving a flood of services tickets, 72% of which are repetitive in nature such as Password Reset, software version issues, or unable to access systems. To make things worse, a simple Password Reset issue can have different workflow for different systems. Despite a certain level of automation in place and average 23% of IT budget spent on ITSM and ITOps, their performance remains an area of concern for COOs and CIOs.

In the era of messaging apps where users are using a large variety of digital channels to interact, they prefer self service for resolutions, and expect an instant response, Conversational AI powered chatbots present unprecedented opportunities for IT Servicedesk to accomplish higher speed and accuracy in their ticket resolution. Plus the power of NLP, ML and analytics can help IT Ops to be more predictive, preventive and proactive in their service resolution, thereby delivering greater customer/employee satisfaction.

Join our upcoming webinar where experts will discuss

  1. How the global enterprises are leveraging the power of Conversational AI for their ITSM And IT Ops Management 
  2. Promising use cases (such as Authentication, Outage alerts, Asset/Knowledge Management, or User Self-service) to implement chatbots for quick ROI 
  3. How to quickly build your own ITSM chatbots using Platform unique capabilities


Speaker: Prasanna Arikala, CTO

Prasanna Arikala leads’s product engineering efforts, technology strategy, innovation, and engineering culture. He’s a technology evangelist with more than 20 years of experience in software engineering and product leadership at companies including Kony and Virtusa


Host: Sairam Vedam, CMO

At, Sai drives Global Marketing, Positioning and Demand Generation. Earlier as the VP and Global Head of Marketing at Cigniti he drove the 360-degree marketing function. He has 20+ years of experience in diverse software companies like Pramati, Apere (Citrix), CA Technologies & HCL-Cisco. BBC Knowledge, World Marketing Congress & CMO Asia have recognized his marketing leadership.


Watch the Latest Webinar: Learn How to Implement Conversational IVR