Reinventing the Retail industry with Chatbots

Reinventing the Retail Industry with Chatbots

The Retail Industry is witnessing the phase of Digital Disruptions. Technology is making way for transforming the face of business and surviving this competition is not easy. Rising customer expectations, stiff competition from other players are forcing retailers to innovate and renovate. It is, therefore, need of the time for retailers to start thinking about investing in chatbots.
 
Chatbots built on enterprise grade platforms help to bridge the gap retailers and customers with a conversational approach. Chatbots are the new virtual shopping assistants helping customers round the clock, providing them with a seamless, hassle-free shopping experience.

In this Solution brief, we provide an insight into the role of chatbots in the retail industry, how they help as virtual assistants across the customer journey in different scenarios and how businesses derive optimal value from chatbot implementation.

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