Shopping with Conversational Retail
Bots Transform In-Store and Digital Selling and Servicing
While some industry segments have seen significant adoption of digitization, other have lagged behind. The retail sector is one of those, though the potential remains substantial - especially when you consider that the relationship between businesses and customers is probably more intertwined in retail than in almost any other industry segment.
Conversational retail is a transformational shift in how retail businesses engage with their customers. Bots put customers in control and allow the business to expose and integrate applications and data into a centralized bot that puts legacy applications and information at the fingertip of the customer.