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CASE STUDY

Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered HR Virtual Assistant

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Canadian-Multinational -Energy

 

The Customer

The energy supply firm operates the largest natural gas utility (by volume) in North America. It moves about 25% of the crude oil produced in North America and 20% of the natural gas consumed in the US. The workforce count stood at over 15,000 in 2019-20.

Challenge

HR workload increases every 6 months to update pay and benefits data for employees. Additionally, open enrollment and the appraisal cycle each year is significantly cumbersome for the HR staff.

Solution

The company adopted Kore’s ‘no-code’ platform to develop Mya bot, an HR support virtual assistant. It hosts 100+ FAQs and also covers 50+ dialog flows that address routine queries related to Pay and deduction, Benefits and compensation, Time off, reporting, and holidays.

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90%

containment rate due to superior intent recognition
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900

questions answered each month on average
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7

Seconds average response time

 

If your HR staff is overwhelmed with mundane queries from employees, this case study is a must read. Download here

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Our Clients

100+

Fortune 500 companies 

Top 4 banks, Top 3 healthcare

70m

Enterprise consumers

interact with Kore tech

500k

Employees use Kore bots

automate 1B+ interactions

15%-75%

Employees use Kore bots

Automation Rates

$500m

In cost reduction

delivered since 2015

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