---
title: Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered HR Virtual Assistant
description: Read the case study and learn how the energy distribution firm was able to address HR queries of 15,000 employees with a simple FAQ bot.
image: https://info.kore.ai/hubfs/Enbridge%20Case%20Study%20Landing%20page-og.jpg
---

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#### CASE STUDY

# Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered HR Virtual Assistant

[![read-thestory-cta.png-1](https://info.kore.ai/hs-fs/hubfs/read-thestory-cta.png-1.png?width=253&name=read-thestory-cta.png-1.png)](https://info.kore.ai/hubfs/Content%20Assets/Case%20Studies%202021/Energy_Case_Study.pdf)

![Canadian-Multinational -Energy](https://info.kore.ai/hs-fs/hubfs/Canadian-Multinational%20-Energy.jpg?width=248&name=Canadian-Multinational%20-Energy.jpg)

 

### The Customer

The energy supply firm operates the largest natural gas utility (by volume) in North America. It moves about 25% of the crude oil produced in North America and 20% of the natural gas consumed in the US. The workforce count stood at over 15,000 in 2019-20.

### Challenge

HR workload increases every 6 months to update pay and benefits data for employees. Additionally, open enrollment and the appraisal cycle each year is significantly cumbersome for the HR staff.

### Solution

The company adopted Kore.ai’s ‘no-code’ platform to develop Mya bot, an HR support virtual assistant. It hosts 100+ FAQs and also covers 50+ dialog flows that address routine queries related to Pay and deduction, Benefits and compensation, Time off, reporting, and holidays.

![Interactions -icon](https://info.kore.ai/hubfs/Interactions%20-icon.svg)

## 90%

containment rate due to superior intent recognition

![containment -icon](https://info.kore.ai/hubfs/containment%20-icon.svg)

## 900

questions answered each month on average

![voice-assistant-icon](https://info.kore.ai/hubfs/voice-assistant-icon.svg)

## 7

Seconds average response time

 

If your HR staff is overwhelmed with mundane queries from employees, this case study is a must read. Download here

[![download-cs-img](https://info.kore.ai/hs-fs/hubfs/download-cs-img.png?width=246&name=download-cs-img.png)](https://info.kore.ai/hubfs/Content%20Assets/Case%20Studies%202021/Energy_Case_Study.pdf)

### Our Clients

## 100+

**Fortune 500 companies **

Top 4 banks, Top 3 healthcare

## 70m

**Enterprise consumers**

interact with Kore.ai tech

## 500k

**Employees use Kore.ai bots**

automate 1B+ interactions

## 15%-75%

**Employees use Kore.ai bots**

Automation Rates

## $500m

**In cost reduction**

delivered since 2015

### Read the complete story

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