Canadian Multinational Energy Distribution Company Reduces Response Time to 7 Seconds Through AI-Powered HR Virtual Assistant
The Customer
The energy supply firm operates the largest natural gas utility (by volume) in North America. It moves about 25% of the crude oil produced in North America and 20% of the natural gas consumed in the US. The workforce count stood at over 15,000 in 2019-20.
Challenge
HR workload increases every 6 months to update pay and benefits data for employees. Additionally, open enrollment and the appraisal cycle each year is significantly cumbersome for the HR staff.
Solution
The company adopted Kore.ai’s ‘no-code’ platform to develop Mya bot, an HR support virtual assistant. It hosts 100+ FAQs and also covers 50+ dialog flows that address routine queries related to Pay and deduction, Benefits and compensation, Time off, reporting, and holidays.
90%
containment rate due to superior intent recognition
900
questions answered each month on average
7
Seconds average response time
If your HR staff is overwhelmed with mundane queries from employees, this case study is a must read. Download here
