Challenge

Employees were strugling to find answers through HR portal while HR staff was inundated with repeat queries from employees. The company wanted an innovative, self-serve yet scalable solution to serve its employees for HR related queries.

Solution

Using Kore.ai Experience Optimization (XO) Platform, the company built and deployed the HR FAQ bot on its HR portal. It was trained with 80 most commonly asked questions. It also helped employees and HR staff to access information for their appraisal system.

If you are looking for an easily scalable conversational AI solution for various internal support functions, read this case study.