Employees were strugling to find answers through HR portal while HR staff was inundated with repeat queries from employees. The company wanted an innovative, self-serve yet scalable solution to serve its employees for HR related queries.
Using Kore.ai Experience Optimization (XO) Platform, the company built and deployed the HR FAQ bot on its HR portal. It was trained with 80 most commonly asked questions. It also helped employees and HR staff to access information for their appraisal system.
Fortune 2000 companies
Top 4 banks Top 3 healthcare
interact with Kore.ai technology
Employees use Kore IVAs
to automate 1 billion plus interactions across 35+ channels
based on use case
In cost reduction
delivered to consumer operations since 2015