---
title: Global Data Management Company Resolves 40% HR Queries with AI-powered Virtual Assistant
description: Download the case study and learn how a data management company scaled its support functions with HR bot, procurement bot and a universal bot.
image: https://info.kore.ai/hubfs/NetApp%20Case%20Study%20Landing%20page-og%20copy.jpg
---

[![Kore.ai_logo-latest](https://info.kore.ai/hubfs/Kore.ai_logo-latest.svg)](https://kore.ai/)

#### CASE STUDY

# Global Data Management Company Resolves 40% HR Queries with AI-powered Virtual Assistant

[![read-thestory-cta.png-1](https://info.kore.ai/hs-fs/hubfs/read-thestory-cta.png-1.png?width=253&name=read-thestory-cta.png-1.png)](https://info.kore.ai/hubfs/Content%20Assets/Case%20Studies%202021/HR%20Case%20Study.pdf)

![Global Data Management Company](https://info.kore.ai/hs-fs/hubfs/Global%20Data%20Management%20Company.jpg?width=222&name=Global%20Data%20Management%20Company.jpg)

 

### The Customer

The American data management company supports its customers with hybrid cloud data storage. Ranked in the Fortune 500 list since 2012, the company employees over 10,000 staff worldwide.

### Challenge

Employees were strugling to find answers through HR portal while HR staff was inundated with repeat queries from employees. The company wanted an innovative, self-serve yet scalable solution to serve its employees for HR related queries.

### Solution

Using Kore.ai Experience Optimization (XO) Platform, the company built and deployed the HR FAQ bot on its HR portal. It was trained with 80 most commonly asked questions. It also helped employees and HR staff to access information for their appraisal system.

![Interactions -icon](https://info.kore.ai/hubfs/Interactions%20-icon.svg)

## 2

Virtual Assistants for support functions - HR, Procurement

![containment -icon](https://info.kore.ai/hubfs/containment%20-icon.svg)

## 40%

containment for HR queries

![voice-assistant-icon](https://info.kore.ai/hubfs/voice-assistant-icon.svg)

## 1

Universal bot access all other bots

 

If you are looking for an easily scalable conversational AI solution for various internal support functions, read this case study.

[![download-cs-img](https://info.kore.ai/hs-fs/hubfs/download-cs-img.png?width=246&name=download-cs-img.png)](https://info.kore.ai/hubfs/Content%20Assets/Case%20Studies%202021/HR%20Case%20Study.pdf)

### Our Clients

## 200+

Fortune 2000 companies   
Top 4 banks Top 3 healthcare

## 100M+

Enterprise consumers   
interact with Kore.ai technology 

## 1M+

Employees use Kore IVAs  
to automate 1 billion plus interactions across 35+ channels

## 15%-75%

Automate Rates  
based on use case

## $1B+

In cost reduction  
delivered to consumer operations since 2015

### Read the complete story

### You might also like

[![](https://info.kore.ai/hubfs/webinar-icon-1.svg) Humanizing banking customer experience Watch webinar](https://info.kore.ai/humanizing-banking-customer-experience-again-with-intelligent-virtual-assistant)

[![](https://info.kore.ai/hubfs/report-icon.svg) Competitive Landscape: Conversational AI Providers Download report](https://info.kore.ai/competitive-landscape-conversational-ai-platform-providers)

[![](https://info.kore.ai/hubfs/dowload-brochure.svg) How can banks drive greater engagement? Download brochure](https://info.kore.ai/conversational-banking-brochure)

[![](https://info.kore.ai/hubfs/excutive-brief-1.svg) Riding the Digital Wave to Conversational Banking Download executive brief](https://info.kore.ai/banking-executive-brief)

© 2025 Kore.ai, Inc. - All trademarks are property of their respective owners.