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CASE STUDY

Global Data Management Company Resolves 40% HR Queries with AI-powered Virtual Assistant

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Global Data Management Company

 

The Customer

The American data management company supports its customers with hybrid cloud data storage. Ranked in the Fortune 500 list since 2012, the company employees over 10,000 staff worldwide.

Challenge

Employees were strugling to find answers through HR portal while HR staff was inundated with repeat queries from employees. The company wanted an innovative, self-serve yet scalable solution to serve its employees for HR related queries.

Solution

Using Kore.ai’s ‘no-code’ virtual assistant platform, the company built and deployed the HR FAQ bot on its HR portal. It was trained with 80 most commonly asked questions. It also helped employees and HR staff to access information for their appraisal system.

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2

Virtual Assistants for support functions - HR, Procurement
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40%

containment for HR queries
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1

Universal bot access all other bots

 

If you are looking for an easily scalable conversational AI solution for various internal support functions, read this case study.

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Our Clients

100+

Fortune 500 companies 

Top 4 banks, Top 3 healthcare

70m

Enterprise consumers

interact with Kore.ai tech

500k

Employees use Kore.ai bots

automate 1B+ interactions

15%-75%

Employees use Kore.ai bots

Automation Rates

$500m

In cost reduction

delivered since 2015

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