Global Data Management Company Resolves 40% HR Queries with AI-powered Virtual Assistant
The Customer
The American data management company supports its customers with hybrid cloud data storage. Ranked in the Fortune 500 list since 2012, the company employees over 10,000 staff worldwide.
Challenge
Employees were strugling to find answers through HR portal while HR staff was inundated with repeat queries from employees. The company wanted an innovative, self-serve yet scalable solution to serve its employees for HR related queries.
Solution
Using Kore.ai Experience Optimization (XO) Platform, the company built and deployed the HR FAQ bot on its HR portal. It was trained with 80 most commonly asked questions. It also helped employees and HR staff to access information for their appraisal system.
2
Virtual Assistants for support functions - HR, Procurement
40%
containment for HR queries
1
Universal bot access all other bots
If you are looking for an easily scalable conversational AI solution for various internal support functions, read this case study.
Our Clients
200+
Fortune 2000 companies Top 4 banks Top 3 healthcare
100M+
Enterprise consumers interact with Kore.ai technology
1M+
Employees use Kore IVAs to automate 1 billion plus interactions across 35+ channels
15%-75%
Automate Rates based on use case
$1B+
In cost reduction delivered to consumer operations since 2015
