Download Infographic

Post Pandemic CX Strategy for Call Centers.
Building Scalability While Improving the Customer Experience

Is your contact center prepared for responding to pandemic-induced customer service challenges?

The onset of emergencies such as the Covid19 pandemic led to an exponential increase in call volumes at contact centers everywhere. This increase had a cascading effect on their performance KPIs, effectively reducing their operational efficiencies and reducing customer satisfaction.

Look at this infographic to understand how the pandemic has impacted the contact center industry and how they should plan to optimize the customer experience as part of their post-pandemic strategy.

AI-first CX platforms such as SmartAssist are at the forefront of the digital transformation strategy at contact centers. Built on top of Kore.ai’s best in class, enterprise-grade no-code platform, SmartAssist helps transform your customer support for voice and digital channels with conversational AI and automation. It helps improving customer experience and empowers live agents to focus on tasks where they are needed the most.

Download Infographic

Post Pandemic CX Strategy for Call Centers.
Building Scalability While Improving the Customer Experience

Is your contact center prepared for responding to pandemic-induced customer service challenges?