Conversational artificial intelligence (AI) is changing the business for both traditional websites and mobile applications. Companies are leveraging AI to improve customer experience and drive greater efficiencies through automation. Given the success and the rising popularity of conversational virtual assistants, it's safe to surmise that conversations between humans and enterprises will largely take place via chatbots without human interaction.
Conversational AI succeeds as other customer service applications fail to address a large pool of queries manually. The AI-powered virtual assistants provide customer service 24/7, when understanding the intent and changing contexts-a capability that customers love.
What's so substantial about AI that a majority of the companies are catching up so fast? For one, virtual assistants have been found to render flawless interactions over the world by deciphering a wide array of different languages. Another factor is: every industry has some exposure to AI and conversational AI being applied in IoT, devices, appliances, and customer experiences or different operations within organizations. If you are thinking about how you can deliver a quality customer experience in your organization and know how Kore.ai figures in the transition, download these ebooks today.