How to create an intelligent voice assistant by pairing your IVR with Conversational AI
In today’s highly competitive business environment, companies and businesses are utilizing conversational AI solutions to deliver intuitive, personalized services to their customers. From AI-powered virtual assistants that deliver 24/7 customer support to speech-enabled interfaces that improve customer service, or humanlike digital agents that drive online sales funnel, conversational AI is changing the way users interact with customer service agents. Gartner says that by 2021, 15% of all customer service interactions will be handled by AI, a hooping increase of 400% from 2017. Yet, customer support is just the tip of the iceberg.
The success and effectiveness of conversational AI are dependent on its ability to capture and decipher information to uncover the “voice of the customer”, decoding what your customers want. Drawing upon our expertise and experience in the conversational AI space, Kore.ai presents a series of webinars focused on how conversational AI benefits enterprises across industries, as well as the current and future outlook of virtual assistants' importance in customer interactions. Watch our live and on-demand webinars spanning VA development, the impact across industries, how conversational AI simplifies business operations, strengthen customer relationships and create new lines of revenue, and more.